Support Request
We're here to help with your solar system
How Can We Help?
If you're an existing Rivertown Solar customer and need assistance with your system, you're in the right place. Our support team is dedicated to ensuring your solar system performs at its best.
Common Support Topics
- System performance questions
- Monitoring app issues
- Inverter alerts or errors
- Physical damage or concerns
- Billing or incentive questions
- Maintenance requests
Customer Portal
For fastest service, log into our customer portal where you can:
- Monitor your system in real-time
- View production history
- Submit and track support tickets
- Access your system documentation
We're Here To Help!
Submit a Support Request
Emergency Support
If you're experiencing an emergency situation with your solar system - such as visible damage, smoke, or unusual smells - please call us immediately.
For non-emergency issues, please use the form above and we'll respond within 24-48 hours.
