If your system gateway is online but the microinverters are not reporting or showing production in the app, please follow these steps:
1. Check the AC Disconnect (Eaton Box)
- Locate the AC Disconnect box (Eaton).
- Open the box and verify that the switch is in the ON position.
- If the switch is OFF, turn it ON firmly.
2. Inspect the Enphase Combiner Box
- Open the Enphase Combiner Box.
- Inside, you will find breakers
- Ensure that breakers are in the ON position.
- If any breaker is tripped (in the middle position), switch it fully OFF first, then turn it back ON.
Additional Notes
- After turning breakers back ON, allow a few minutes for the system to reconnect and start reporting.
- If the issue persists, try rebooting the gateway.
- If the problem continues after rebooting, further troubleshooting may be required (e.g., checking wiring, gateway communication, or contacting support).
If after following the steps and rebooting the system and it still show the same error or issue please reach out directly for Enphase Support for additional and advance assistance. -> Enphase Support at Phone (US) - 1-877-797-4743
